Today, strategic helpdesk decisions are no longer about finding cheap offshore labor. The commodity mentality that gained popularity for a time has come up wanting. The helpdesk is a critical business function, a lynchpin in your IT organization. It is now, as it always should have been, about value proposition. And that, ironically, is why you still need to outsource your helpdesk.
A competent provider has spent years building the infrastructure, honing the ITIL-based processes and nurturing the talent to deliver the world-class service your company expects on day one. You can dial in your service level and realize reliable results for a predictable OPEX. The provider delivers the agility so difficult to achieve in-house. ASA, multi-tier escalation, local language, follow-the-sun, and 24x7: These are not challenges but rather selections on your provider’s menu of services. You can spend years trying to get this right by building it in-house. Or you can get those results today from someone who already has.
Such a provider has made long-term infrastructure investments, achieved operational efficiencies, and enjoys the economies of scale particularly substantial in an event-driven environment. The simple math is that you can buy a superior product at a substantial cost savings to your organization.
Today your helpdesk strategy is not about cost slashing. It is about recognizing the value a world class helpdesk brings to your company. And saving money.
Learn more about Splice Communication's world–class IT Help Desk Service.
There is no glory in maintaining your network. There are just opportunities for failure. The remarkable innovations that have allowed us to reliably send packets around the globe at nearly the speed of light appears to have lost its wow factor among the rank and file. Today, connectivity is no less taken for granted than electricity and water, and seemingly as ubiquitous. We expect it to be cheap and always available.
Of course this perception is quite simply false. Providing a reliable network infrastructure for your business is a complex and expensive undertaking. Can you anticipate the dynamic nature of the technology and the future demands of your company effectively enough to maximize the utilization of your capital investment over its useful life? Have you truly comprehended the fully burdened cost to staff your support group effectively? How much time and expense did you budget for ongoing training to keep their skills current? Are they competitively compensated or are they taking better offers as soon as they earn the CCNA’s you paid for? Anyone can try to run a network in-house. Doing it effectively is no simple undertaking.
And when you proudly report out your 98% uptime you are likely to be met with yawns from executive staff. What will catch their attention is the outage that stopped production for 5 minutes last night or the one that prevented the VP from viewing the presentation waiting in his inbox this morning.
There are companies, like Splice Communications, for whom network management is a core competency. Leverage their expertise. Let your network be that boring utility that always works and focus your energy on projects that grow your company.
Managing a complex multi-carrier network is no simple task. Issue resolution, outages and inaccurate bills are just a few of the obstacles you may contend with. To help you solve these challenges, we have unveiled a new suite of outsourced services that save you time and money while maximizing your network investments.
In today’s announcement, we introduce our Network Management Solutions:
• Network Design Services
• Outsourced Provisioning Services
• Network Operations Management Services
• Telecom Billing Audit Services
Our extensive experience, relationships with 60+ carriers and expertise in data networking solutions makes Splice the perfect partner and trusted advisor for all your network management needs.
To learn more or read our news release click here.